Frequently Asked Questions

Please see Which Class is for Me? in helping you decide which course suits your needs best.

Basic Life Support (BLS) is a course designed for Healthcare Providers. While anyone is eligible to take the course regardless of occupation, for healthcare professionals this course is often a requirement – especially for those who work in a clinical healthcare environment. This includes individuals such as doctors, physician assistants, nurses, nursing assistants, medical assistants, dentists, dental hygienists, fire fighters, emergency medical technicians, respiratory therapists, etc. These two courses are similar, but do feature distinct differences. The Heartsaver course is designed for the lay person – persons who do not work in a healthcare setting. 

Both in person and e-Learning courses feature the same content and result in identical certification. The main is difference is that eLearning courses are primarily online which allows the student flexibility to complete the course at their own pace and on their own schedule. eLearning classes feature online videos and interactive tasks to facilitate the student's learning. Once a student completes the online portion, they will need to register for a skills session. This is necessary to complete your class and receive your certification. During the skills session, the student will practice and test out on the necessary skills for their course. 

American Heart Association certification cards are processed electronically as eCards. Students should expect to receive their eCard within 24 hours of completion of their scheduled course. eCards will be emailed to the email address the student provided during the registration process. Students may as well view their eCard by clicking the following link: https://ecards.heart.org/student/myecards

If it has been longer than 5 business days from your scheduled class, please email info@codeblueedu.com. We will promptly request the AHA to resend your eCard. 

If you need proof of certification for your employer or school, let us know that you would also like a letter confirming your certification while you wait for your eCard. 

We understand if you need to cancel or reschedule, but please keep in mind fees will apply. Cancellations the day of class, no shows, and significantly late students will not receive a refund. For further information, please see our Policy.

It is important to be on time. Since majority of the courses provided are video based, it is important to be present for the entire class. Late students will be asked to leave, but will have the opportunity to reschedule. For further information, please see our Policy. 

The number of credits is dependent on the profession of the student and the accrediting body that is going to determine the number of credits awarded. To retrieve your credits:

1. For eLearning: You can retrieve the continuing education certificate via the eLearning website. Once you complete the online portion of your course, please refer to the website to receive your certificate. 
2. For an instructor led in-person class: Please email info@codeblueedu.com within 60 days of completion of your course. CodeBlue Education will submit your roster to the AHA and you will receive a form to complete and send in to your accrediting organization.

Yes. CodeBlue Education offers onsite training at your location. Please email info@codeblueedu.com or see Onsite Training for more information. Rates for onsite training vary depending on the number of students and the number of classes you anticipate having.

If you are taking a Heartsaver course, either in-person or eLearning, there is no written exam. However, all AHA courses require a skills test with an AHA instructor at the end of your class. If you do not pass the skills test, CodeBlue Education will allow you to retake the course free of charge.

If you are are taking a BLS, ACLS, or PALS course, either in-person class or eLearning, there is a written exam. You must pass the written multiple choice exam with an 84% or higher. After the written exam, you will complete a skills test with an AHA instructor at the end of your class. If you do not pass the written exam or skills test, CodeBlue Education will allow you to retake the course free of charge.  

Once a keycode is activated, it cannot be activated again, but instead can be found in your account under your "Active Courses".

It is recommended by the AHA that you use Chrome as your browser and that you use a PC, laptop, or tablet (as opposed to a smartphone). You will need a flash player and have your pop-up blocker disabled.

CodeBlue Education cannot assist with technical difficulties including problems with logging on to your account. For AHA eLearning technical assistance contact elearning.help@heart.org or call 1-888-AHA-8883 (1-888-242-8883) 8am-5pm EST Monday-Friday.

All of our instructors are American Heart Association instructors. Most of our instructors are also firefighters and/or paramedics or have other forms of healthcare professional experience. 

Individuals who have attended one of our open enrollment classes will receive an email two months prior to their certification expiration with an offer for a discount on their renewal course. This discount is not valid for onsite training classes. CodeBlue Education as well offers a 25% discount on in-person BLS, ACLS, and PALS courses to all active police, fire, and EMS personnel. Proof of certification is necessary to receive discount.